At USCIS Case Tracker, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our immigration case tracking platform.

1. Types of Data Collected

We collect the following categories of data:

Personal identifiers (name, email, phone number)
Case-related legal data entered by the user
Geolocation data (only if necessary and with consent)
Technical device data (browser, OS, IP)
Payment details (via third-party processors — we do not store card info)
User usage patterns within the application

We do not collect:

Medical information
Genetic or family history information
Contacts from your device

2. How We Use Data

We use your data to:

Operate and improve the application
Notify users about case status updates
Communicate product updates or changes
Ensure security, anti-fraud, and performance optimization
Provide support services

De-identified, anonymized, or pseudonymized data may be used internally for analytics or performance insights, but never shared or sold without consent.

3. Entities With Whom Data is Shared

We may share user data only with:

Service providers (e.g. payment processors, email/SMS delivery tools)
Cloud and infrastructure providers (e.g. Supabase, Vercel)
Legal/government entities (only if required by law)

We do not share data with advertisers or marketing firms. All third-party partners are under strict data processing agreements and must comply with our Privacy Policy.

4. Data Sale and Monetization

We do not sell user data — not for profit, not for partnerships, and not under any other transaction.

5. User Control & Choices

Users can control how and when their data is shared, with opt-ins and opt-outs clearly presented
We explain the risks, benefits, and limitations of sharing any data (e.g. reminders that shared data may affect legal confidentiality)
Data shared about one user will never knowingly impact another party (e.g., genetic or legal info involving family or third parties)

6. Third-Party Use Restrictions

Third parties may not use or disclose your data — including anonymized data — unless explicitly authorized by the user
All third-party service providers are bound by our privacy terms and data-sharing rules

7. Data Breach Notification

In the event of a data breach:

We will promptly notify affected users
Provide steps they can take to protect themselves
Cooperate fully with relevant authorities

8. Data Retention Policy

User data is retained as long as the account is active
Inactive accounts are flagged after 12 months, and data may be deleted after 24 months of inactivity unless required for legal/accounting reasons
Users will be notified prior to deletion

9. Data Deletion

Users can permanently delete their account and data at any time via:

In-app settings
Support email request

All data is erased from production and backup systems within 30 days of request.

10. Ownership Transfer & Business Changes

If the company is sold, merged, or dissolved:

We will notify all users
Users will be offered:
- A chance to export or delete their data
- Continued service under equal or stronger privacy terms
We will not transfer data to a buyer without updating users and obtaining active consent if terms change

11. Account Closure

Users may close their accounts at any time via in-app tools or by contacting support.

12. Policy Changes & Consent

Any material change in our Privacy Policy or Terms of Service will require active user consent
A summary of changes will be provided in plain language before acceptance